Customer Service Representative - Yogyakarta

Join PT Horizon Internusa Persada as a Customer Service Representative in the vibrant city of Yogyakarta! We are seeking passionate and dedicated professionals to deliver exceptional service to our valued clients. This is a fantastic opportunity to be part of a growing company that values its employees and clients alike. In this role, you will handle customer inquiries, resolve issues, and ensure a high level of satisfaction. Our office is located in the heart of Yogyakarta, offering a comfortable and productive work environment.

At PT Horizon Internusa Persada, we believe in continuous learning and development. We provide training and resources to help you grow in your career. Our company has a rich history of serving the community with integrity and excellence. We are committed to fostering a positive and inclusive workplace where everyone can thrive.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues and provide solutions in a timely manner.
• Maintain accurate records of all customer interactions.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer satisfaction levels and provide feedback to the management team.
• Collaborate with other departments to ensure seamless customer service.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to improve service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with Indonesian language and culture.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and conflict resolution skills.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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