Operations Team Lead - Back Office

Join VidaXL as an Operations Team Lead - Back Office and take charge of our Back Office Operations in beautiful Canggu, Bali! In this pivotal role, you will oversee the entire return, refund, and replacement process, ensuring seamless customer experiences while driving operational excellence. VidaXL is a leading e-commerce platform in Indonesia, known for its commitment to innovation and customer satisfaction. As a member of our Operations team, you will play a crucial role in maintaining the highest standards of service and efficiency.

In this role, you will work closely with cross-functional teams to streamline operations, optimize processes, and ensure smooth execution of daily tasks. You will be responsible for managing a team of 5-7 Back Office Operators, providing guidance, support, and performance reviews. Your daily tasks will include monitoring order processing, resolving customer inquiries, and implementing process improvements to enhance overall efficiency.

📋 Tanggung Jawab Pekerjaan

• Oversee the entire return, refund, and replacement process, ensuring timely and accurate resolution of customer issues.
• Manage a team of 5-7 Back Office Operators, providing training, support, and performance evaluations.
• Streamline operations by identifying and implementing process improvements using tools like Jira and Trello.
• Monitor order processing and inventory management, ensuring accuracy and efficiency.
• Resolve customer inquiries and complaints promptly, maintaining high levels of customer satisfaction.
• Collaborate with cross-functional teams to drive operational excellence and achieve company goals.
• Ensure compliance with company policies and industry regulations.
• Provide regular reports and updates to senior management on team performance and operational metrics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 5 years of experience in a similar role, preferably in the e-commerce or retail industry.
• Proven experience in managing a team and driving operational excellence.
• Strong knowledge of back office operations, including order processing, inventory management, and customer service.
• Proficiency in using project management tools like Jira, Trello, and Asana.
• Excellent communication and interpersonal skills, with the ability to mentor and lead a team.
• Strong problem-solving and analytical skills, with the ability to identify and implement process improvements.
• Fluency in both English and Indonesian, with excellent written and verbal communication skills.

🛠️ Keahlian

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