Customer Service Officer, Mobile Medical Service

Join Celecti Pte. Ltd., a leading healthcare organization, as a Customer Service Officer for our Mobile Medical Services team in Bali. This is a unique opportunity to contribute to delivering high-quality healthcare services while ensuring exceptional patient satisfaction. Our Mobile Medical Services team is dedicated to providing convenient and accessible healthcare solutions to the community, and we are looking for a passionate and dedicated individual to join our team.

In this role, you will be the primary point of contact for our patients, answering their inquiries, addressing their concerns, and providing them with the information they need to make informed decisions about their healthcare. You will also be responsible for scheduling appointments, coordinating with healthcare professionals, and ensuring that our patients receive the best possible care.

Celecti Pte. Ltd. is committed to fostering a culture of innovation, collaboration, and continuous learning. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development. If you are passionate about healthcare and have a strong desire to make a difference in people's lives, we invite you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

• Answering and directing patient inquiries, addressing concerns, and providing information about our healthcare services.
• Scheduling and confirming appointments for patients, ensuring that they receive timely and convenient care.
• Coordinating with healthcare professionals, including doctors, nurses, and other medical staff, to ensure that patients receive the best possible care.
• Assisting in the organization and management of patient records, ensuring that all information is accurate, up-to-date, and easily accessible.
• Providing exceptional customer service, ensuring that patients feel valued, respected, and well-informed throughout their healthcare journey.
• Assisting in the development and implementation of customer service strategies and initiatives to improve patient satisfaction and loyalty.
• Providing feedback and recommendations to management regarding customer service practices and patient care processes.
• Participating in team meetings, training sessions, and other professional development activities to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a relevant field, such as healthcare, business, or a related discipline.
• Minimum of 2 years of experience in a customer service or healthcare-related role, with a strong track record of providing exceptional customer service.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with patients and colleagues.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in English, both written and spoken, with the ability to communicate effectively with patients, colleagues, and management.
• Familiarity with healthcare terminology and concepts, as well as a basic understanding of healthcare systems and processes.
• Ability to work independently and as part of a team, with a positive attitude and a willingness to learn and adapt to new situations.
• Valid driver's license and reliable transportation, as the role may require occasional travel to different locations in Bali.

🛠️ Keahlian

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