IT Helpdesk & Software Support Specialist - HRMS Systems

Join Info-Tech Systems as an IT Helpdesk & Software Support Specialist in the vibrant heart of Bali! We’re seeking a detail-oriented professional to provide exceptional technical support for our HRMS (Human Resource Management System) software, empowering our team to manage HR processes efficiently. In this role, you’ll be the first point of contact for our employees, ensuring smooth operation of our HRMS system and other critical software tools.

Based in the charming town of Canggu, you’ll be part of a dynamic team that thrives on innovation and collaboration. This is your chance to leverage your technical expertise to support our growing organization, all while enjoying Bali’s unique culture and lifestyle.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support for HRMS software, including troubleshooting and resolving user issues.
• Assist in the installation, configuration, and maintenance of HRMS and other enterprise software.
• Document and maintain comprehensive technical documentation for HRMS and other systems.
• Monitor system performance and proactively identify and address potential issues.
• Collaborate with the IT team to implement software updates and improvements.
• Train and support end-users on HRMS and other software tools.
• Participate in incident management and problem resolution processes.
• Ensure compliance with IT policies and security protocols.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT helpdesk or software support roles.
• Strong knowledge of HRMS software, preferably Oracle HCM or SAP SuccessFactors.
• Proficiency in using ticketing systems such as ServiceNow or Jira Service Management.
• Familiarity with enterprise software tools like Microsoft Office Suite and Google Workspace.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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